The following terms govern the shipping of goods to you:
- Any order placed on our website is processed within 2 working days of intimation of such order and is ordinarily delivered within 5 to 7 working days of placing the order for delivery in India. All orders placed post 6 pm shall be scheduled for the next working day and the order shall be presumed to have been placed on the next working day. ALL ORDERS RECEIVED ON SATURDAY AND SUNDAY WILL BEGIN PROCESSING THE FOLLOWING MONDAY.
- Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
- We shall offer cash on delivery option to the Customers and the requisite amount shall be paid by you at the time of delivery of the item.
- The standard shipping of items shall be done free of charge. However, some items may have shipping costs depending on the nature of the product. However, shipping charges where applicable shall be non-refundable.
- Once an item has been shipped, we cannot change or alter the shipping address.
- All return charges will be paid by the customer and Aeofit will not refund that.
- All orders are delivered through reputed courier partners who will provide you a tracking ID for your order by which you can track your delivery status on Aeofit website or the website of the respective courier company. We email you the tracking number after we dispatch your order.
- We shall ensure to update you with regard to your Order’s status at every step via emails or updates on the Website. In the event You are unable to read the emails or have not received the emails or any form of intimation, please reach out to us at email@example.com
- Upon delivery, You would be requested to sign a delivery form by the delivery agent. You are requested to sign the delivery form only if the products are delivered in proper condition i.e. without obvious damage. Once you sign the delivery form, it shall be construed that the product was delivered without any obvious damage to you and you will not be permitted to exchange or return the goods for such reasons.
- We want to thank all our valued customers for your continued support and we hope that you will take the time to protect yourself and others from fraudulent products in the market.
Warranty & Replacements Policy
At Aeofit we try our best to make sure that all products are free from manufacturing defects but there’s really no way for us to ensure that the product is in 100% working condition without actually opening it up. On the off-chance that a manufacturing defect is found in a product you’ve just bought from Aeofit, you can raise a request for replacement.
- Every new Aeofit product purchased directly from one of our ofﬁcial selling channels is covered by a 1-year warranty.
- The item can be replaced only once within the warranty period.
- The warranty period begins on the date of purchase.
- If purchased on 3rd party websites or retailers, the product must be registered on our website within 10 days of receipt of product to be eligible for warranty claims.
- If the product is determined to be defective, Aeofit will replace the product or its defective parts (with new or refurbished product).
Aeofit undertakes product replacement if
- The product doesn’t work or is defective due to improper materials or workmanship.
- The product arrived with missing parts or accessories.
- The product arrived damaged.
Replacement shall not be done in the following cases
- Expired Warranty
- Purchase of the product from un-authorized persons or shopping channels.
- Minor faults in the quality of a product which do not affect the product’s value or technical condition.
- Sound characteristics (sound is a subjective matter and is not warranted).
- Faults resulting from improper use (e.g. mechanical damage, incorrect operating voltage, improper use); the proper use conditions are – stated in the user’s manual.
- Damages or defects caused by normal wear and tear (scratches, attritions, abrasions etc.), extreme temperature or humidity.
- Faults resulting from accidental or intended damage.
- Any modification of Aeofit products made by you or a third party.
- Product loss
- Cosmetic damage
- Damage due to acts of nature or God. For example; lightning strikes, and the like
- Commercial use
- Battery (In-built)
- In-Built Microphone
To request replacement, the customer needs to reach out to our customer service team by contacting us on the website or emailing us at firstname.lastname@example.org.
The Customer Service Team after looking into your complaint will take an appropriate decision. If the replacement is authorized, the customer will be responsible for sending the defective/damaged product to the service centre and the charges will be borne by the customer itself. Authorization does not guarantee exchange. We will issue an exchange upon receipt of the return package. All products sent back must include all components, manuals, registration cards, and original undamaged packaging.
Returns & Refund Policy
Unless the product received is damaged or wrong product received, there are no refund on smartwatches. For damaged or manufacturing defect products, only replacements are applicable. The customer has to notify of any damage or manufacturing defect within 24 HOURS of receiving the product.
Sound is a subjective matter and there are chances that one may not like the sound of even the highest rated and reviewed products. In the unlikely scenario where the product you ordered is damaged or has a manufacturing defect, you may request a return of the item within 24 HOURS after you receive it. Any return request after 24 hours of receiving the product will not be honored.
- If your product is within the return window, please send us an email to email@example.com requesting approval. The returns team will respond to the request within 48 hours for details to approve the return.
- Once approved, the team shall provide you with a RMA number and details of where to ship the return.
- Please self-ship the product within 48hrs after return request is approved.
- Please ensure that the product is returned to our warehouse within 72 hours post approval with all the accessories and original packaging.
- Please make sure when you are returning the product, you pack it properly. Aeofit will not be liable if the product is damaged in transit during return.
- Once the product is returned and received by the warehouse, the warehouse team will check and ensure everything is correct.
- Once everything is verified, your refund less stocking fees and any shipping charges will be processed. Stocking fees shall be 10% of the product value. If the product is found damaged or found missing, no refund will be provided.
- We usually process all refund within 48hrs of warehouse receiving your returns.
Full refund of a product is allowed only under the following circumstances:
- If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc. are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and the full amount will be refunded back to the customer within 14 working days. We do not take any responsibility for a delay in the refund because of the delays made by the bank, calamities or national holidays.
- If the product comes back to the warehouse undeliverable due to customer not available to receive the product or if the address given on the order is incorrect or if after several attempts by the courier company the customer still has not taken delivery of the product, the refund will be processed after deducting shipping and handling charges.
- A customer can also ask for a refund if the product received is different from the order placed. You must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- Under no circumstances, refund will be processed if the product is found to be damaged by the consumer.